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This Professional Counsel® shows that by embracing succession planning as a strategic imperative, firms can position themselves for growth, resilience, preparedness for unforeseen events, and continued excellence in serving their clients.
This edition of Professional Counsel® delves into the ethical considerations attorneys must contemplate when accepting cryptocurrency as payment for legal services.
Crisis Management: Responding Effectively to Media Inquiries
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This edition of AlertBulletin is designed to help healthcare leaders communicate in a clear accurate and timely manner during a crisis.
Law Firm Support Staff
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They hold various titles for their daily roles: paralegal legal secretary paraprofessional law clerk project assistant docketing clerk research assistant and the list is ever expanding.
How to Handle an Ethics Grievance
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Attorneys who practice long enough may encounter the prospect of receiving a letter from a bar disciplinary office containing notice of a complaint from a client or third party.
Geriatric Psychiatric Units: Six Keys to Safe and Efficient Care
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One quarter of residents admitted to aging services settings have a primary diagnosis of schizophrenia bipolar disorder depression or anxiety disorder and a significantly higher proportion exhibit some degree of dementia or memory loss.
Housekeeping on the Job
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In English - A messy work environment can be an very unsafe place for employees. Download and learn how to keep your work environment clean and organized while minimizing potential employee accidents.
Find the Way Forward with a Missing Client
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Clients expect their attorneys to be available. A law firm that ignores client emails or phone calls will not be a law firm for long.
Inside the lines: Scope Limitations and Legal Ghostwriting
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As financial pressure from the Great Recession becomes the new normal and even the least tech-savvy Americans tackle most errands from behind a computer screen consumers have cast a critical eye towards the traditional attorney-client relationship.
Supply Chain Management: Avoid Disruption by Enhancing Readiness
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As outside suppliers become less reliable problems related to internal supply chain operations become more visible and potentially harmful.
PrepWise Pulse Surveys™
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CNA’s PrepWise Pulse Survey is a tool available for policyholders to solicit anonymous feedback on their corporate safety culture, management support and accountability, orientation and training, and workplace environment.
Special Resource: The Mental Health Crisis
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The ongoing national mental health crisis is characterized by too few inpatient beds and overtaxed outpatient facilities. In fact under the present delivery system it is estimated that more than half a million individuals with serious mental illness do not receive the care they need.
Resilience Checklist for Approaching Hurricanes
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When a storm is forecasted to make landfall, consider the following actions to minimize impact to business operations before, during and after it has passed.
Pediatric Acute Care: A Systematic Approach to Error Reduction
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This edition of Vantage Point® offers strategies to help pediatricians hospitalists nurses and other healthcare providers and administrators identify major sources of harm prevent common pediatric safety lapses and recognize critical situations.
Provider Burnout: A Root Cause Approach to Reducing Stress
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Clinical burnout is a work-related syndrome experienced by an increasing number of physicians nurses physician assistants and nurse practitioners.
Matrix Clinical Solutions
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Matrix Clinical Solutions delivers a range of workplace health solutions to help workers stay healthy and businesses remain productive.
The Remote-Ready Law Firm: Managing Long Distance Relationships
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The benefits of creating a remote-capable business are well worth the investment enabling a firm to maximize productivity when traveling attract top-level talent and maintain functionality during a crisis.
Resident Care Planning: Avoid These Seven Common Deficiencies
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This edition of CareFully Speaking® The care plan is a communication tool designed to coordinate the efforts of the aging services facility care team and help staff meet the medical, nursing, mental and social needs of residents.
Elements of an Effective Screen When Onboarding
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How can your firm implement an effective conflicts of interest screen and have some comfort in its effectiveness if and when the time comes to defend against disqualification motion.
Pressure Injuries: Prevention and Intervention Strategies for Aging Services Organizations
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This CNA Special Resource describes components of a comprehensive pressure injury prevention program for aging services providers. The resource provides evidence-based interventions and tools to evaluate the components of the program.
After the COVID Crisis: Restoring Safety, Morale and Trust
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The COVID-19 pandemic, the worst infectious disease outbreak in a century, has been an especially traumatic event for aging services organizations. The crisis seems to be receding, but its psychological effects linger.
Client Intake and Proper Client Selection
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Client intake should never be dismissed as an unimportant but necessary task when taking on a new client. Creating a thorough client intake process is essential in order to establish a strong foundation for an attorney-client relationship whether the relationship lasts for weeks or years.
Adolescent Patients: Safeguards Protect Rights
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This edition of Healthcare Perspective examines some of the more common issues relative to adolescent care including parent/guardian consent requirements and exceptions privacy rights of minors and confidentiality protections when transferring their healthcare information records.
Staffing levels are one of the most tangible measures of quality care but often fall well below the expectations of the Centers for Medicare and Medicaid Services.
Affinity Programs Flyer
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Designed to provide unparalleled value, specialized capabilities and tailored insurance solutions for your program business, CNA Affinity Programs seeks partners to develop solutions for uniform groups or business classes.
Small Business Affinity and P&C Programs
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CNA's Small Business Affinity and P&C programs are designed to provide unparalleled value, specialized capabilities and tailored insurance solutions for your business programs.
Treatment Follow-through: Improving Patient Access and Adherence
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This edition of inBrief focuses on systemic sources of incomplete follow-through offering strategies to enhance patient access customer service and coordination of care.
Of Counsel: More Than Just A Casual Designation
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While the designation of counsel has been used by firms for many years the concept can still be a bit of a paradox if not often completely misunderstood.
Hurricane Season Preparedness Checklist
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Use this checklist to help develop your action plan based on the potential areas of impact to your organization.
Law Firm Data Breaches: A Legal Snapshot
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Countless firms have suffered data breaches; beyond initial headlines early settlements and sealed records have left a paucity of case law governing post-breach liability. Many attorneys are left to wonder about the aftermath of data breach and potential exposure in an area evolving and unsettled.
Dental Professional Liability Claim Report: 2nd Edition
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The partnership between CNA and the Dentist’s Advantage program presents our second dental closed claim report to help dentists enhance their practice and minimize professional liability.
This edition of AlertBulletin® focuses on the importance of establishing a setting-specific, appropriately scaled framework for crisis decision-making before disaster strikes.
The Driver: Driving Under the Influence
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Regardless of the substance, driving while impaired can cause significant cognitive and functional challenges.
Healthcare Email Preference Center
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At CNA, we are committed to providing our customers with industry-specific resources related to emerging trends, risk mitigation and other topics of interest. Please subscribe to receive communications on the resources most relevant to your organization’s success.
Counselor Liability Claim Report: 2nd Edition
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This report will help counselors enhance their practice and minimize professional liability exposure by identifying loss patterns and trends.
Practicing Law in the Age of Social Media
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The influence of social media on legal practice client relationships and the boundaries between professional and personal activities must be scrupulously navigated.
Declining Representation with Prospective Clients
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What can a lawyer do to politely yet firmly place the potential client on notice that no attorney-client relationship has been established yet at the same time not discourage future opportunities for representation?
Business Transactions: Professional Liability Fact Sheet
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Lawyers Professional Liability statistics on Business Transactions/Commercial Law: Includes sales agreements agency agreements entertainment contracts commercial transactions including financing where real estate is not the major subject.
Office Ergonomics Checklist
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Use this Office Ergonomics Checklist to help improve your office workstation comfort and productivity.
Healthy Habits: Encourage Good Nutrition Physical Activity
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Poor nutrition and inactivity leads to nearly 500000 deaths per year. Download and learn how making healthy food choices and increasing physical activity can lead to better health both in the home and the workplace.
Making Time to Retire: Best Practices for Succession Planning and A Smooth Transition
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This edition of In Practice...with CNA addresses key points to keep in mind when planning for your retirement from the field of law.
Our collaboration with Healthcare Providers Service Organization (HPSO) provides valuable medication safety content designed to help healthcare professionals follow safe medication practices and keep patients safe.
Active Shooter Response: Precautionary Measures Save Lives
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This edition of AlertBulletin® includes measures that can significantly enhance organizational response to a potentially panic-inducing situation.
Aging Services Mergers and Closures: A Resident Care Perspective
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This edition of AlertBulletin suggests a variety of proactive measures designed to help organizations achieve a safe a smooth transition during a merger or closure.
Next Generation Settings: Satisfying the Needs of Active Seniors
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This edition of AlertBulletin® offers strategies to help aging services operators differentiate and reinvent themselves.
Wills Trusts and Estates - Professional Liability Fact Sheet
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Legal malpractice claims arising from estate planning representations surged in the wake of the 2008 financial crisis and have since continued at an elevated pace.
EHR System Outages: Minimizing the Impact of Downtime
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This edition of AlertBulletin is intended to help aging services settings protect residents and mitigate potential losses during an EHR outage by utilizing readiness and response strategies.
Resilience Checklist for Civil Unrest
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Considerations and resources to support your business resilience before during and after periods of civil unrest.
Walkway Management Group
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Walkway Management Group (WMG) provides walkway testing and hazard remediation technology services and products
Pressure Injuries: Sound Documentation Is Key to Defensibility
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This edition of Carefully Speaking® focuses on documentation of three vital elements of care: resident assessment/examination, care/service planning and team communication.