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This dynamic program provides instruction in a variety of insurance basics, including negotiation skills, settlement strategies, and systems and technical training. During the course of the program, you will use these skills to manage a diversity of insureds' claims.

Program Description
As a trainee, you will take part in instructor-led classes as well as on-the-job training to help you develop a working knowledge of claim techniques, practices and procedures. You can expect to:

  • Review policy coverages and claim documentation in accordance with company guidelines and standards to determine if coverages apply.
  • Participate in the settlement of claims within prescribed limits in the most cost-effective manner and ensure timely issuance of disbursements.
  • Learn about and participate in claims resolution activities that may include setting reserves, performing investigations and more.
  • Develop and update reports and use the claims systems.
  • Interact with claim personnel on issues related to claim handling.
  • Participate in field visits to agent and broker offices and accompany underwriters on visits to insureds or prospective insureds.
  • Gain a better understanding of assessments related to risk exposure and control.

Knowledge and Skills Requirements

  • A bachelor's degree in Insurance or a business-related field is strongly preferred.
  • Strong desire to develop knowledge and understanding of claim practices.
  • Good verbal and written communication skills and the ability to develop positive business relationships.
  • Strong ability to identify, analyze and solve problems, learn rapidly and adapt to change.
  • Ability to work independently and multitask.
  • Good decision-making skills.
  • Must be legally authorized to work in the United States without sponsorship now or in the future.


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"CNA" is a service mark registered by CNA Financial Corporation with the United States Patent and Trademark Office. Certain CNA Financial Corporation subsidiaries use the "CNA" service mark in connection with insurance underwriting and claims activities. Copyright © 2021 CNA. All rights reserved.

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