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Privacy

Privacy Policy


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Revised: 02/26/2021

 

CNA and its affiliates (“CNA”, “we”, “our,” or “us”) value your privacy. CNA’s Privacy Policy (“Policy”) applies to information you may provide to CNA or to others on our behalf, and referred to as “CNA Services” in this Policy.  For some of the products and services we provide there may be supplemental policies. If there is a conflict between this Policy and a supplemental policy, the supplemental policy will apply. This Policy applies to CNA operations in the United States. If you are looking for additional information related to CNA’s affiliates located outside of the United States, please refer to our jurisdiction section located on CNA Privacy Center’s welcome page.


Personal Information We Collect

“Personal Information" identifies you as an individual. It also includes information related to you. The specific Personal Information that CNA collects, uses, and shares relating to you will depend on CNA's relationship or interaction with you. The information below sets out the categories of Personal Information CNA may have collected from or about you for a business purpose:

Government Issued Identifiers

Definition: Identification numbers provided by any government agency.

Examples: Social security number, driver’s license number, or state identification number.

 

Product or Service related Information

Definition: Details provided to support a claim or underwrite an insurance policy.

Examples: Demographics, receipts, proof of damage, loss history, or loss exposure.

 

Criminal History

Definition: Information related to criminal activity. 
Examples: Convictions or court judgements.

 

Internet Network Activity

Definition: Information related to interactions with our portals, websites, applications, or advertisements.

Examples: Browsing history, clickstream data, or search history. 

 

Audio and Visuals

Definition: Recordings of information by audio, video, or picture.

Examples: Voicemails, voice recordings, photographs, or videos.

Contact Information

Definition: Information used to contact an individual.
Examples: Name, postal address, email address, or telephone number.

 

Employment Information

Definition: Information about previous or current employment.
Examples: Employment history, qualifications, licensing, or disciplinary records.

 

Education History

Definition: Information maintained by an educational institution or party acting for or on behalf of the institution.
Examples: Education records or transcripts.

 

Financial Information

Definition: Information related to banking, monetary transactions, and credit.
Examples: Bank account number or credit history.

 

Medical and Health Information

Definition: Information that describes health, medical conditions, or health care.
Examples: Health records, diagnosis, prescriptions, physical or mental health.

Personal Information does not include information that has been made public from federal, state, or local governments. If you submit any Personal Information relating to other people to CNA or to CNA's service providers, you represent and warrant that you have the authority to do so and to permit CNA to use the information you provide.

 

 

USING PERSONAL INFORMATION

CNA may use Personal Information that may be necessary to:

 

  • Contact you, or send information you have asked to receive about CNA products and services,
  • Process claims you have submitted using CNA Services,
  • Service your insurance needs,
  • Confirm or correct information you have submitted,
  • Personalize your experience while using CNA Services or other digital platforms,
  • Contact you for other business reasons,
  • Let you join in sweepstakes, contests, and other promotions (see "Promotions, Sweepstakes, and Other Promotions" below),
  • Inform you of CNA jobs and to decide if you have the skills for a job,
  • Protect CNA's privacy and property, as well as the privacy and property of you or others,
  • Prevent fraud and other crimes,
  • Comply with laws and legal processes, including responding to court, regulatory or governmental requests, and
  • As otherwise allowed, or required, by law.

 

Sweepstakes, Contests, and Other Promotions

CNA may sponsor or join in Promotions including contests, sweepstakes or other activities. Your joining in any Promotion is purely voluntary.

 

To join in a Promotion, you may be asked to give certain Personal or Other Information. These Promotions are, in some cases, managed by a third party.  By joining, you agree to the Promotion’s terms and conditions or its official rules. This may include the collection and use of Personal and Other Information by a third party.

Sharing Personal Information

CNA may share your Personal Information to provide the services for a business purpose. In order to provide services, we may share your information with:

  • A third party in the event of any acquisition, reorganization, merger, sale, joint venture, assignment, transfer or other reassignment of all or part of CNA's business, assets, or stock. This includes disclosure in connection with any bankruptcy or similar proceedings.
  • Others, as CNA decides are necessary or appropriate:

    • under applicable law, including laws outside your country or territory of residence,
    • to comply with legal processes,
    • to respond to requests from public, governmental, and regulatory authorities, including such requests initiated outside of your country or territory of residence,
    • to enforce CNA's Terms and Use,
    • to protect CNA's operations,
    • to protect CNA's rights, privacy, safety, or property, and/or that of you or others,
    • to detect and prevent fraud, and
    • to allow CNA to pursue fixes or limit damages CNA may sustain.
  • Others, as otherwise allowed by law.

  • CNA’s affiliated companies.
  • Third parties that help manage, support, and market CNA's business and deliver CNA Services. Examples of these third parties may include:
    • agents or brokers,
    • claims management service providers,
    • job application service providers,
    • other insurance companies,
    • regulators,
    • administrators,
    • website hosting services,
    • data analysts,
    • payment processors,
    • services that support our computer systems,
    • email delivery services, and
    • external digital platforms to personalize your experience.
  • Insurance support groups and consumer reporting agencies.
  • Third parties to market their products and services to you if you have given CNA permission to share your information with them.

COOKIE STATEMENT

CNA and its service providers may collect Cookies. A cookie is a piece of information stored on the device you are using to access the CNA Services. CNA uses cookies for security purposes and to:

 

  • Help navigation,
  • Improve the design and features of the CNA Services,
  • Better provide information, and
  • Personalize your experience while using the CNA Services and/or other digital platforms

 

Cookies also let CNA select which of CNA's advertisements or offers are most likely to appeal to you. These are then displayed while you are using the CNA Services and/or other digital platforms. If you do not want information collected through the use of cookies, your browser lets you decline using cookies. Refer to http://www.allaboutcookies.org/manage-cookies/index.html to learn more. If you set your browser to reject cookies, you may then be asked to re-enter certain information each time you visit the CNA Services. You may also lose some useful features such as personalization and “keep me signed in” and “remember me”.

 

 

THIRD PARTY SERVICES AND WEBSITES

CNA Services may sometimes include links to third party websites. This Policy does not apply to Other Information or Personal Information you provide to third party websites. CNA is not responsible for the privacy or other practices, including security practices, of any third-party website.

 

CNA’s social media platforms may use services such as Facebook, LinkedIn, and Twitter. This Privacy Policy does not apply to any social media platform provider.

 

A link to a third-party website within CNA Services does not mean CNA endorses these websites or the services they offer.

 

 

SAFEGUARDING PERSONAL INFORMATION

CNA Services uses reasonable safeguards to protect your Personal Information. However, information transmission and storage systems are not 100% secure. Please contact us immediately at the following number if you believe your Personal Information has been exposed.

 

Global Security Operations Center: (866) 262-6244.

 

Social Security Protection Statement

CNA protects social security numbers through the use of physical, electronic, and procedural safety measures. We also limit who may access social security numbers.

 

 

CHILDREN’S PRIVACY

CNA Services are not intended for use by minors, including children under the age of thirteen. CNA does not knowingly collect Personal Information from children.

 

 

ACCESSING OR CORRECTING PERSONAL INFORMATION

If you want to access or correct the Personal Information that CNA has collected about you through this Policy, please contact CNA’s Privacy Office:

 

Email: CNAPrivacyOffice@cna.com, or

Toll free, by calling: 877-246-2902.

 

 

OTHER INFORMATION

 

Jurisdiction

CNA conducts business worldwide. Our policy is to comply with the privacy laws and regulations of every jurisdiction where we conduct business.

 

This Policy only applies to CNA Services offered in the United States. This Policy may not apply if you are viewing the CNA Services from outside the United States.

 

For California Residents

The California Consumer Privacy Act Policy specifies privacy protections for California residents. CNA’s California Consumer Privacy Act Policy describes these protections.

 

“Do not track” signals

CNA Services do not respond to “do not track” signals.

 

 

CHANGES TO THIS POLICY

CNA reserves the right to change this Policy at any time. The "revised" legend at the top of this web page shows when the last revision was made. Any changes become active upon notice being provided. Notice of changes may be given by any reasonable means including by posting a notice on the CNA Website. Your use of the CNA Services after changes have been made to this Policy means that you accept the terms of the revised Policy.

 

 

CONTACT INFORMATION

If you have questions relating to this Policy, please contact CNA’s Privacy Office by:

 

Email: CNAPrivacyOffice@cna.com, or

Toll free, by calling: 877-246-2902.

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"CNA" is a service mark registered by CNA Financial Corporation with the United States Patent and Trademark Office. Certain CNA Financial Corporation subsidiaries use the "CNA" service mark in connection with insurance underwriting and claims activities. Copyright © 2021 CNA. All rights reserved.

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