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Walkway Management Group
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Walkway Management Group (WMG) provides walkway testing and hazard remediation technology services and products
Pressure Injuries: Sound Documentation Is Key to Defensibility
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This edition of Carefully Speaking® focuses on documentation of three vital elements of care: resident assessment/examination, care/service planning and team communication.
7 Steps to Return to Work Success
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Business owners can take several steps to increase return-to-work success even before a work-related injury occurs. Download to learn more about developing a comprehensive return-to-work process.
For Your Eyes Only: Securing Lawyer-Client Communications
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While acceptable response times were once measured in days modern communication channels have clients counting the hours or even minutes since they sent their email or text. File sharing also has accelerated with clients able to review revise and approve documents instantly.
The Driver: Tips for Wintertime Driving
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Driving in winter presents a variety of weather-related hazards. Preparing ahead of time and being alert are critical to safety amid weather changes, poor visibility, and wet or slippery road conditions.
Medical Error Prevention: Reinvigorating Patient Safety Measures
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This edition of Vantage Point® addresses several central questions to help the reader understand why medical and clinical errors persist.
Allied Healthcare Facilities Successes
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We offer more than just a policy – we deliver distinctive insurance solutions and promise a superior customer experience.
Healthcare Claims Capabilities
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CNA's Healthcare Claims professionals use experience from the medical and legal professions to provide superior technical expertise and outstanding customer service.
Management Liability Claims Scenarios
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When claims occur, our experienced Claims professionals understand the nuances of management liability and use industry-leading technical expertise to deliver outstanding customer service.
Billing Blues: Best Business Practices for Fee Collection
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As attorneys we routinely litigate arbitrate and negotiate on behalf of our clients. With regularity we analyze synthesize and scrutinize certain facts precedent and regulations. Managing accounts receivable however seems to befuddle the best of us.
Multinational Claims Capabilities
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CNA’s team of multinational Claims professionals ensures that you and your business receive a seamless claim-handling experience.
Stemming the Tide of Incivility in the Practice of Law
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This edition of Professional Counsel(r) addresses incivility and what lawyers can do to minimize the uncivil behavior that has become all too pervasive.
Epack 3 - Fiduciary Liability
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CNA’s Epack 3 (EP3) Fiduciary Liability insurance is designed to address exposures arising from the administration and management of employee benefit and retirement plans.
As part of our mission to educate our insureds and the healthcare industry at large, we are pleased to present our fourth physical therapy closed claim report.
Almost one million powered industrial trucks are operated in America by an estimated 1.5 million operators. Download this guide to learn about new operator training requirement regulations for powered industrial trucks.
Informed Consent and Refusal: A Guide to the Fundamentals
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Informed consent (IC) is a two-way educational and communication process intended to prevent patients from being treated without their permission and understanding.
Smartphones and Social Media: Tips on Preventing Staff Misuse
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This edition of Alertbulletin® examines three major types of liability - privacy breaches, unauthorized social media posting and data spoliation claims - that may arise from unapproved technology use in the residential care setting.
This edition of AlertBulletin offers practical suggestions intended to help organizations maximize the productivity of temporary exmployees, while minimizing associated professional liability exposures.
Treatment Teams: A Keystone of Healthcare Safety Culture
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This edition of AlertBulletin® suggests ways to cultivate a team-driven safety culture; reviews specific clinical applications of teamwork concepts; and offers examples of innovative team-oriented models of care.
Serious Adverse Events: Creating a Sound Crisis Response Plan
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This edition of AlertBulletin(r) focuses on the essential elements of serious adverse event crisis management.
AlertBulletin: Medical Chaperones: Drafting Effective Policies
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This AlertBulletin offers strategies to help draft effective policies and procedures for medical chaperones.
Diagnostic Error: Common Causes, Effective Countermeasures
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To help facilities and providers prevent incidents related to diagnostic inaccuracies and minimize consequent liability, this issue of inBrief examines common sources of error and presents strategies designed to enhance diagnostic accuracy.
Lawyers' Duties Regarding Legal Files After a Client's Death
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Courts uniformly have held that the attorney-client privilege survives the death of a client. Complex issues arise regarding the lawyer's duties to her former client when the personal representative seeks files that are unrelated to the administration of the estate.
Powered Industrial Trucks Operator Training Requirements
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Almost one million powered industrial trucks are operated in America by an estimated 1.5 million operators. Download this guide to learn about new operator training requirement regulations for powered industrial trucks.
This edition of Carefully Speaking® outlines strategies leaders can use to assess their organization's memory care strengths, limits and liability exposures.
Carefully Speaking®: Memory Care: Creating Safer Settings for the Cognitively Impaired
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This edition of Carefully Speaking® outlines strategies leaders can use to assess their organization's memory care strengths, limits and liability exposures.
In this Professional Counsel®, CNA has developed this guide to assist attorneys in creating documents that will enable them to better manage their interactions with potential and actual clients.
Portable Ladder Safety - Spanish
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Download this guide to learn the basic safety rules of using Portable Ladders.
Hot Work - Spanish
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This version of the guide is in Spanish. The purpose of a hot work program is to ensure appropriate safeguards are in place to prevent a fire from non-routine work involving open flames, sparks or heat.
Working in Confined Space - Spanish
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A workplace with a confined space that combines an oxygen-deficient flammable or toxic atmosphere can complicate work efforts as well as rescue operations if an emergency would occur. Download to learn more about best practices when working in a confined space.
Artificial Intelligence: A Second Look at an Evolving Technology
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This edition of Vantage Point® takes a fresh look at AI applications in the healthcare industry, revisits data-related exposures, notes regulatory efforts intended to enhance data quality to minimize bias, and more.
Best Practice Tips for Remote Appearances
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As we approach a second year of remote law practice this is a good time to pause and reflect on what works and what doesn't work. While we are becoming comfortable in this new normal the circumstances have raised a number of practical and ethical concerns for attorneys.
This edition of In Practice...with CNA® discusses why law firms need to be aware of the types of conflicts that most often lead to disqualification and the types of attorneys who may be affected.
Carefully Speaking®: New Models of Care: A Look at Five Aging Services Trends and Challenges
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This edition of Carefully Speaking ®focuses on five trends - from artificial intelligence (AI) to higher resident acuity levels, to shifting care and reimbursement models - that are shaping the aging services industry of the future.
How You Can Stay Ethical and Help Clients Communicate Effectively on Social Media During Disputes
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This edition of In Practice...with CNA addresses social media communications and the difficulties that come with social media practices during disputes.
Advance Conflict Waivers: Use Them or Lose Them?
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"In Practice... With CNA" explains that when relying on an advance waiver, practitioners should be cognizant of the speficity of such waivers, and would be prudent to re-evaluate their scope as conflict arises.
This edition of In Practice with CNA...® emphasizes the importance of evaluating one's options and purchasing appropriate tail coverage before, and not after an attorney retires, changes firms and/or switches insurance carriers.
Cybersecurity: Protect Patients by Preventing Data Breaches
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This inBrief explains how every healthcare facility must be vigilant in guarding against data breaches and system infiltrations, which can endanger both patient confidentiality and safety.
Alert: New Scam Targeting Lawyers Wiring Funds
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Lawyers should beware of a sophisticated new hacking scam the FBI refers to as Business E-mail Compromise. Lawyers in multiple states have recently reported being victimized by this scam.
Small Business Operational Resilience Checklist
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This checklist provides actions for your organization to consider before, during and after a business disruption.
We Cannot Avoid AI: Practical Advice to Use AI and GAI Ethically
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Artificial Intelligence (AI) and Generative AI are largely now unavoidable in the practice of law. This article provides guidance and observations that may assist attorneys in complying with ethical and professional obligations.
Medical Malpractice: A Brief Guide to the Litigation Process
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This AlertBulletin® explores the lifespan of legal proceedings, from complaint to deposition of trial. It offers insight on topics like mutual expectations of insurance companies and insureds, and tips on giving depositions and testifying at trial.
Homeless Patients: Meeting the Needs of a Vulnerable Population
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According to a recent estimate about 600000 Americans are homeless on a nightly basis. This population suffers from a variety of disadvantages both medical and social. The unhoused are more susceptible than others to chronic disease mental illness and substance abuse.
A Focus on Staff Recruitment and Retention: The Importance of Building Leaders and Careers
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The ongoing focus on recruitment and staff retention, as well as leadership and career development, will represent a paramount goal for aging services organizations.
The Driver: Situational Awareness While Driving
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Situational awareness while driving is integral to ensuring that your actions and reactions can be completed in sufficient time to prevent an accident.
Navigating Policy Limit Demands to Avoid Malpractice Exposure
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This edition of In Practice...with CNA addresses how settlement demands may constitute a rejection if it does not strictly comply with the terms of the demand and how an attorney should react.
Small Business One-Pager
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Trust CNA with your clients' Small Business insurance needs. With our industry specialization, top-tier service, competitive rates and tech-enabled experience, we make things simple for retail agents, brokers and program administrators.
Epack 3 - Private Company Directors & Officers Liability
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CNA’s Private Directors and Officers (D&O) Liability insurance is designed to protect the company and the people who lead it, addressing claims arising from their decisions and actions.
Office Sharing and Professional Responsibility
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This edition of In Practice...with CNA® discusses professional responsibility concerns that lawyers endure when sharing an office space and how to take necessary precautions when in this space.
Trustees and Investing: Best Practices to Avoid Liability
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The responsibility of being a trustee carries with it multiple duties. This article includes a list of the most common trustee duties.