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CNA Blog — From the Experts

CNA Blog — From the Experts
From insurance trends to risk control to corporate social responsibility, CNA’s leaders know their business and are proud to use their expertise to help organizations succeed.

Author: Ronald R. Zentz, RPh, DDS, CPHRM, FAGD, FACD

Dr. Ronald R. Zentz joined CNA in 2012 and serves as Consulting Director, Industry Leader with CNA Specialty Risk Control. His primary responsibilities include risk management resource development, customer support and continuing education for dentist and pharmacist professional liability programs. Dr. Zentz collaborates with internal and external partners to provide professional insight and strategies to manage and minimize loss exposures and promote patient safety.


Dr. Zentz practiced pharmacy and general dentistry, followed by professional and clinical affairs positions with a major dental manufacturer. Responsibilities included product development, clinical research, regulatory affairs and continuing education for device and pharmaceutical products. Dr. Zentz later joined the American Dental Association staff, serving as senior director, ADA Council on Scientific Affairs. The Council advances the science of dentistry through research, product evaluations and standards, dental office safety, and development of evidence-based clinical recommendations.


Dr. Zentz’ educational background includes: Bachelor of Science in Pharmacy, Butler University; Doctor of Dental Surgery, Indiana University School of Dentistry; and a General Practice Residency Certificate from the VA Medical Center, Indianapolis. Dr. Zentz is a member of the American Dental Association, the American Pharmacists Association, and is a Fellow of the Academy of General Dentistry and the American College of Dentists. He is certified in healthcare risk management (CPHRM) by the American Society of Healthcare Risk Management and has completed the TeamSTEPPS® Master Trainer program.

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