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Claims | CNA


From intake to resolution

As a global carrier, CNA measures success by the long-term business relationships we create and maintain. That’s why we provide high-level service that adds value to your business. We continually invest in technologies and analytics to better understand your risks, and staff our business with knowledgeable specialists who can resolve your claims as efficiently as possible.


Our People

CNA Claims professionals have deep expertise in the coverages we write and industries we serve. Our team is empowered to provide creative solutions and the best possible customer service experience.


Our Customer Focus

Our first priority is providing value to you and your business. By combining our industry knowledge with advanced analytics, our team maximizes claims handling efficiency. From intake to resolution, you can be confident you have the right people performing the right tasks at the right time.


Our approach is a proactive, early intervention to more effectively manage the cost and impact of claims. We pair you with Claims professionals that understand your business and customize their approach to meet your unique needs. CNA offers our customers:

  • Ease of reporting claims 24 hours a day, seven days a week
  • Multiple channels to report: phone, email, fax, online
  • After-hour escalation process to help manage your most severe claims


Our Investment in the Future

With automation, AI, machine learning and more, we use the right resources for each claim to provide the best possible resolution.

  • Find claims data in seconds with web-based RMIS tool, eSight®
  • CNA Central - provides centralized access to data and makes managing claims easy


Our Award-Winning Service

Customer survey results show that insureds are consistently very pleased with their claim handling experience and nearly all would recommend CNA. Typical CNA Claims Satisfaction Survey responses:

  • “Comparing services from other carriers I feel the best service I have received was from CNA. The follow-up and personable experience from your Claims Professional was great.”
  • “The Claims professional was very informative and easy to work with”
  • “Customer service was great and took a lot pressure off me, so I could focus on my business”


For more information, visit Report a Claim.


Claims Success Stories


Related Resources

/web/guest/cna/claims Claims Services | CNA Z6_40KKTL4U2B6Q90QP56H2DT00R7 /CNA /Claim