The CNA California Medical Provider Network (MPN) is a workers' compensation program that is jointly delivered by CNA and Coventry Health Care (Coventry), a nationally recognized healthcare company that CNA partners with for workers' compensation medical and occupational services. The MPN will be delivered through Coventry's network of medical providers and facilities. This network has been built to provide injured employees with timely and quality medical care and is available to assist the injured worker in returning to his or her prior health.
In order to provide injured employees with access to the MPN, employers must:
- Direct all injured employees to a medical provider within the MPN.
- Post the DWC-7 and a listing of MPN medical providers that are in the employees' area. This medical provider listing can be created by using the provider website accessed via Talispoint.
- The Employee Notification (Spanish version) should be given to an injured employee at the time of injury.
- Send a Change of MPN Notice (Spanish version) to all injured employees if there is a change in the MPN.
- Send all employees a MPN Cessation/Termination Notice (Spanish version) if the MPN is no longer being used.
Employees may also designate a treating physician prior to any injury, if certain criteria are met, and if the employee completes the Predesignation of Personal Physician form prior to an injury. If the employee wants to designate a Chiropractor or an Acupuncturist, the employee must complete the Notice of Personal Chiropractor or Personal Acupuncturist prior to an injury.
These documents may be downloaded and printed as needed. However, these materials are only for the use by CNA insureds and are not to be reprinted by others.
Important Note
Regarding the initial implementation of the MPN, please be advised that the regulations governing the MPN require the employer to take the above actions. Failure to meet the requirements may result in your inability to utilize the MPN.
Questions?
Employer Frequently Asked Questions contains information you need to know as an employer about administering claims using the MPN.
For Injured Workers
The MPN's Medical Access Assistant will help you find available MPN physicians of your choice and can assist you with scheduling and confirming physician appointments. The Medical Access Assistant is available to assist you Monday to Saturday, 7 a.m.-8 p.m. PST, and schedule medical appointments during doctors' normal business hours. Assistance is available in English and in Spanish.
The contact information for the Medical Access Assistant is:
Toll-Free Telephone Number: 888-202-4964
Fax Number: 312-260-2101
CNACAMPN@cna.com
Your MPN contact can answer questions on the MPN, address MPN complaints and provide you a copy of any MPN notifications or policies.
The contact for your MPN is:
Shari Grapes, WC Claim Manager
PO Box 8317 Chicago, IL 60680-8317
888-202-4964 | shari.grapes@cna.com
ADDITIONAL MEDICAL PROVIDER NETWORK INFORMATION
Workers' Compensation Medical Provider Networks
Texas Healthcare Network (HCN)
RELATED RESOURCES
Workers’ Compensation Claim Kit
Return to Work: Enhancing Productivity and Managing Costs
Claim Wallet Card
