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Michael Costonis

Executive Vice President & Chief Operations Officer

Michael Costonis is Executive Vice President & Chief Operations Officer for CNA, responsible for all information technology, analytics and operations functions across the organization.

Michael joined CNA in 2018 after a 26-year career at Accenture, where he was the Global Insurance Industry Practice Leader. Michael spent nearly three decades at the heart of driving insurance companies to achieve the next level of performance. He has worked with more than 50 leading carriers in 21 countries, across all major segments of Property & Casualty (P&C) and Life. Michael has led major initiatives to launch digital programs designed utilizing Serve Design techniques, incorporating modern API architecture, which were largely deployed in the cloud. As well, he has pioneered a patented analytical method for optimizing claim outcomes, which became the basis for several large claims transformations.

Michael has authored several articles in leading insurance trade publications, and has been quoted in The Wall Street Journal, The New York Times, Bloomberg News, Reuters News, Financial Times, Forbes, Best’s Review, Insurance & Technology, InformationWeek, National Underwriter, Technology Decisions and the Philadelphia Inquirer.

Michael earned a bachelor’s degree in Political Science from Swarthmore College.


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