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CNA Releases New Aging Services Claims Report at the 2014 Leading

“The goal of this report is to help aging services leaders better understand the risks associated with providing care for the aging population, and to offer practical actions to enhance resident services.”

The Report Reveals Resident Falls as a Continuing Challenge for Aging Services Providers

CHICAGO , October 22, 2014 — CNA released its latest Aging Services Claims Report today during the 2014 LeadingAge Annual Meeting and Expo in Nashville. Sharing key findings from the report entitled  Aging Services Claims Report 2014: Learning from the Past, Changing for the Future was Ellen Wodika, Risk Control Consulting Director for Healthcare.


"The goal of this report is to help aging services leaders better understand the risks associated with providing care for the aging population, and to offer practical actions to enhance resident services," said Ellen Wodika. "By evaluating our claim data we are able to identity major risk exposures that are leading causes of claims for aging services organizations."  

The 2014 report includes two datasets of CNA Aging Services professional liability closed claims with a comparison of consistencies and changes over time.  The report's analysis of claim data revealed that:

     
  • As in the previous claims study, resident falls is the most frequent allegation. Approximately two-thirds of these falls occurred in the resident's room or bathroom.
     
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  • Gross improper care, elopement and failure to follow physician's orders were the highest exposure cases.
     
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  • On average, closed claims related to residents admitted for short-term stays cost approximately10.4 percent more than long-term-stay closed claims.
     

The topics addressed in the 2014 claims report have expanded to include an enterprise-wide approach to risk management. In addition to professional risk exposures, commercial, cyber and automobile risk exposures are reviewed. Information regarding these risk exposures indicated that:

     
  • Water damage and weather-related property damage were the most frequent causes of loss for commercial closed claims.
     
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  • Of all CNA data breach claims between 2003 and 2013, approximately 23 percent involved healthcare, making it the industry with the highest incidence of cyber claim activity for CNA insureds.
     
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  • Aging services organizations are experiencing a significant increase in automobile accidents involving employee drivers and resident passengers.
     

The new Aging Services Claims Report is the eighth study in a series of aging services claims reports published by CNA since 1998. For more information, or to download a copy of the report, please visit Aging Services Claim Report.

Each year the annual LeadingAge meeting connects thousands of aging services professionals to expand the world of possibilities for aging. Membership includes 6,000 not-for-profit organizations representing the entire field of aging services, 39 state partners and hundreds of businesses, consumer groups, foundations and research partners. LeadingAge is a 501c3 tax exempt charitable organization focused on education, advocacy, and applied research.

Serving businesses and professionals since 1897, CNA is the country's eighth largest commercial insurance underwriter and the 13th largest property and casualty company. CNA's insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages. CNA's services include risk management, information services, underwriting, risk control and claims administration. For more information, please visit CNA at www.cna.com "CNA" is a service mark registered by CNA Financial Corporation with the United States Patent and Trademark Office. Certain CNA Financial Corporation subsidiaries use the "CNA" service mark in connection with insurance underwriting and claims activities.

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