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Frequently Asked Questions

Our Talent Acquisition area works to support CNA's hiring objectives nationally. Due to the volume of applications we receive, we are unable to respond personally to each applicant. Instead, resumes and qualifications are reviewed based on criteria set by our hiring team and reflected in our job descriptions. To ensure your resume is reviewed, please follow the steps outlined in the frequently asked questions to apply electronically.

Frequently Asked Questions

Question: How do I apply online?
Answer :
To apply online, please follow the instructions below:

  • Go to the Careers section of, then click on the Apply Now link, which will take you to the Job Search page.
  • Once you find the job you are interested in, click on the job and "Apply Online."
  • Create a profile, if you don't already have one.
  • Submit your resume online.

Question: What happens if I forget my password?
If you have forgotten your password, click "Forgot Your Password." Enter your username and email address. Your password will be emailed to you.

Question: I don’t have a resume. Is one required?
Yes. If you do not have an electronic resume, click the Resume Builder and the system will walk you through the steps to create your resume.

Question: I don’t have an email address. Is one required?
An email address is required to apply online. If you do not have an email address, there are several providers available that offer free email accounts, i.e.,, and Please note that CNA has no association with your chosen email provider.

Question: How can I enter my updated resume on the system?
You can upload your most updated resume by simply clicking on the radio button next to "I want to upload my resume" under the Resume Upload tab.

Question: My telephone number and address have changed. How can I update this information?
You may update your profile at any time by logging in and clicking the Account Options link. The system will then allow you to update your personal information.

Question: What happens if a job becomes available and I think my background is a match?
We encourage you to check the website frequently, as new jobs are posted daily. If you find a position you are interested in, the next step would be to apply to that job. In addition, as new positions become available, you may be included in searches conducted by Human Resources as they search for applicants who meet the skills, competencies and qualifications for new open positions.

Question: Should I complete a new profile for each additional job if I want to apply?
There is no need to complete an additional profile. Our system allows you to use one profile to apply for multiple jobs by logging in to your account. However, you will need to answer the preliminary questions for all positions.

Question: What is a "Job Cart?"
In Internet terms, it is the same as a shopping cart. If you see a job you are interested in, you are able to save that job by clicking "Add to Job Cart." Then, you may click Job Cart to display all the jobs you’ve selected. You will have the option to remove any jobs from the cart by clicking the delete button. You can apply for all the jobs in your cart by selecting the box to the left of the job title and then clicking the "apply" button.

Question: Whom should I contact regarding the status of my submission?
Once you apply for a job, you will receive an automatic email response to confirm that we have been notified of your interest. If it is determined that you are a candidate, Human Resources will contact you by phone or email to discuss your skills in detail or to schedule an interview.

Question: I received an email that I have an assessment to take. Must I complete the assessment to be considered for the job I applied for?
Yes. The application process is not complete for internal or external applicants until they complete their assessments. Assessments are required for each job applied to.

Question: How can I become a CNA agent?
To learn about becoming a CNA agent, please contact your local CNA branch. A branch representative will be able to assist you with next steps. 

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