This edition of Home Care Briefing addresses that clear communication and comprehensive and factual documentation are critical to minimizing noncompliance as well as limiting the impact of recalcitrant client behavior.

In claims where CNA made an indemnity payment of $1,000,000 or more in the last 20 years, the following were repeated commonalities and contributing drivers to why these claims result in large payments.

Business transactions are a staple of practice for many lawyers especially in small to midsize firms. Download this study to help recognize the most common risk that practitioners encounter.

The ongoing national mental health crisis is characterized by too few inpatient beds and overtaxed outpatient facilities. In fact under the present delivery system it is estimated that more than half a million individuals with serious mental illness do not receive the care they need.

This Alert Bulletin highlights critical issues facing independent living including increasing acuity levels and care needs as well as allegations of wrongful placement and retention.

This edition of Vantage Point® offers practical strategies designed to strengthen behavioral patient screening and assessment management of psychiatric patients in the ED, inpatient management of comorbidities, environmental safety and patient discharge.

CNA’s 2023 Strategic Business Resilience report was created to help leaders build a resilient culture and develop a sustained ability to endure disruptive events.

This edition of AlertBulletin examines ridesharing related risks within the healthcare context and offers guidelines to help ensure that patients and aging services facility residents are transported in a safe reliable manner.

Driver behavior affects your commercial auto fleet's performance and your bottom line every trip every day. However not every business gives this critical safety topic the attention it deserves and that can lead to costly liability claims.

This month's InBrief® highlights the many benefits and efficiencies of portal use, notes common risks, and recommends practical strategies to protect patient/client confidentiality and ensuree that portals are used safely, properly and efficiently.

This edition of In Practice...with CNA examines the best practices for assisting a client who receives a Legal Hold Notice or preservation letter.

This AlertBulletin® explores the lifespan of legal proceedings, from complaint to deposition of trial. It offers insight on topics like mutual expectations of insurance companies and insureds, and tips on giving depositions and testifying at trial.

More law firms of all types and sizes use outsourcing as a means to help them practice law and to manage their law practices. Efficiencies gained through outsourcing can lead to lower costs for clients and increased profit margins for law firms but the risks must also be contemplated.

This Special Resource serves as a reference for healthcare organizations seeking to evaluate risk exposures associated with COVID-19.

CNA's ninth in a series of aging services claim reports reveals that a focus on a compassionate resident-centric culture as a key characteristic of high-performing organizations. Learn more about the major risks and stories from the field from the 2016 Aging Services Claim Study.

This issue of AlertBulletin® provides a brief overview of the current legal status of granny cams and suggests risk management strategies for organizations.

This edition of inBrief suggests a range of risk management considerations and strategies relating to off-label use of FDA-approved products.

This AlertBulletin looks at the need to develop an understanding of COC that can aid staff in detecting significant changes.

Risk Control Bulletin : Many firms frequently contract with other firms to provide services or perform some type of construction work. In the event of an accident risk transfer mechanisms can prove invaluable. Download to learn more.

This edition of Carefully Speaking presents a range of documentation measures including a skin integrity program gap analysis tool to help organizations reduce their risk and strengthen defensibility.

This Professional Counsel^® shows that by embracing succession planning as a strategic imperative, firms can position themselves for growth, resilience, preparedness for unforeseen events, and continued excellence in serving their clients.

Quality and safety improvement in healthcare settings depends upon candid discussion of process problems provider misjudgments staff miscommunications adverse events near misses and other lapses.

This edition of Professional Counsel® discusses the recent changes to Model Rule 1.16 to benefit lawyers and the public by clarifying the nature and scope of lawyers' existing due diligence obligations.

Courts uniformly have held that the attorney-client privilege survives the death of a client. Complex issues arise regarding the lawyer's duties to her former client when the personal representative seeks files that are unrelated to the administration of the estate.

Producing safe products should be embedded in a company’s culture and should involve everyone in the company.

Trust CNA with your clients' Small Business insurance needs. With our industry specialization, top-tier service, competitive rates and tech-enabled experience, we make things simple for retail agents, brokers and program administrators.

This edition of CNA Professional Counsel takes an in-depth look at lawyer advertising through new methods as well as some of the associated risks and best practices to consider.

Organizations should consider following certain protocols when selecting whom to contract with for the safe and secure transportation of goods.

This edition of Professional Counsel® discusses the potential exposures and best practices for lawyers to consider to avoid stumbling into an unintended client engagement.

Working closely with agents and policyholders, CNA’s Risk Control team helps identify exposures and provide solutions to mitigate loss.

They hold various titles for their daily roles: paralegal legal secretary paraprofessional law clerk project assistant docketing clerk research assistant and the list is ever expanding.

Lawyers in any area of practice may fall victim to wire transfer fraud and must often serve as their own risk managers in managing their professional practices.

This edition of Carefully Speaking^® outlines strategies leaders can use to assess their organization's memory care strengths, limits and liability exposures.

This edition of Carefully Speaking® outlines strategies leaders can use to assess their organization's memory care strengths, limits and liability exposures.

If you own or lease space within a property in New York City, it is vital to understand where your responsibilities lie when it comes to sidewalk maintenance.

Conflicts of interest have constituted a leading cause of legal malpractice claims for years. Despite repeated warnings to lawyers and law firms about this risk they continue to engage in conflicts of interest.

This edition of In Practice...with CNA® discusses why law firms need to be aware of the types of conflicts that most often lead to disqualification and the types of attorneys who may be affected.

This edition of Vantage Point® list common types of acquired infections and discusses the four cornerstones of an effective infection control program.

This Alert Bulletin® offers guidelines designed to make drug take-back programs both safer and more efficient focusing on basic rules and policies pilferage and tampering prevention and complaint collection and disposal practices.

Legal malpractice claims arising from estate planning representations surged in the wake of the 2008 financial crisis and have since continued at an elevated pace.

This edition of inBrief presents a self-assessment guide to help healthcare facilities evaluate their degree of readiness for negotiating recall situations.

The drilling and fracking of oil and gas deposits in the Marcellus Shale region has created business opportunities for lawyers. However this has led to an increase in legal malpractice claims. Learn more about the potential pitfalls for lawyers practicing in fracking and oil rights.

This guide is designed to encourage a proactive, systemic approach to enhancing resident safety by minimizing the likelihood of resident falls and mitigating their consequences.

Telemedicine is one aspect of the broader practice of telehealth which encompasses a range of clinical services.

CNA has compiled professional liability Claims data from recent years to analyze trends and provide tips for mitigating the risks associated with legal malpractice claims in Plaintiff’s Personal Injury/Property Damage.

This edition of Home Care Briefing examines the basics of home healthcare risk management focusing on topics such as hiring employment policies standard of care and scope of practice considerations environmental safety and workplace violence.

This edition of In Practice...with CNA identifies new reporting requirements enacted by the Corporate Transparency Act and the associated ethical considerations.

This edition of Carefully Speaking® focuses on documentation of three vital elements of care: resident assessment/examination, care/service planning and team communication.

This issue of inBrief^® reviews the customary scope of urgent care services and offers risk management strategies designed to prevent or mitigate clinical lapses that may result in patient injury and consequent litigation.