Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
If you would like to include an Workers' Compensation ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader). (In Wisconsin, please use this form.)
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
For policy issues and claims information, please contact Hartford Group Disability Center.
For claims information regarding your Specialty medical policy, please contact SRC, an Aetna Company.
Insureds: 800-869-0808
Providers: 803-736-6463
Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
Report all claims fraud to CNA's Special Investigations Unit.
Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
If you would like to include an Workers' Compensation ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader). (In Wisconsin, please use this form.)
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
For policy issues and claims information, please contact Insurance Services in Nashville, Tenn.
For policy issues and claims information, please contact Hartford Group Disability Center.
For policy issues and claims information, please contact Hartford Group Disability Center.
Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
If you would like to include an Workers' Compensation ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader). (In Wisconsin, please use this form.)
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
For policy issues and claims information, please contact Hartford Group Disability Center.
Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
Along with the Loss Notice, please fax or email copies of the incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
New York Compensation Law requires an injured worker (or person entitled to a death benefit) to be provided with the option to have the compensation payment made through direct deposit. It also requires them to be given notice of such option, and the forms necessary to enroll.
This Notice and Election Form for Direct Deposit authorization should be completed by the Claimant and returned to CNA. On receipt and verification, CNA will set up the Direct debit payments to the bank accounts provided by the Claimant in the Form. Direct Deposit is only available if your financial institution is part of the New York State ClearingHouse. The depositor’s name must appear on the account.
Alternatively, a copy of the form can be obtained, by request, from the CNA Claim Professional who established the compensation payment as part of the workers compensation insurance claim.
Group Long-Term Care Insurance is a policy purchased through an employer. Policies and claims are administered by CNA’s third-party administrator, illumifin.
Guide to Making a Claim
Is this the right time for you to file a Long-Term Care (LTC) claim? Consider the following questions:
- Are you meeting the benefit eligibility requirements as defined in your policy/plan/certificate? AND
- Do you have long term care services in place and want to claim benefits? OR
- Have you recently received long term care services and want to claim benefits? OR
Do you plan to receive long term care services within the next few weeks?
If you meet the criteria above, to file a claim, please log on to: https://Ltcpolicyhub.com/cna/
By registering your policy on the Long-Term Care Member Center (administered by illumifin), you can initiate a claim or check status of an existing claim.
You can also contact the Long-Term Care Claims team by using one of the following methods:
BY PHONE: 866-308-0278
Monday - Friday, 7:30 a.m. - 5:00 p.m. Central Time
BY MAIL
General Correspondence (non-premium)
CNA Group Long-Term Care
P.O. Box 64887
St. Paul, MN 55164
BY FAX: 866-357-8479
BY EMAIL: cnagclaim@illumifin.com
If you would like to include an Property ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader).
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
If you would like to include an Property ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader).
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
If you would like to include an Property ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader).
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
For all Marine Claims, please notify your agent or broker and contact the claims reporting department using one of the following reporting methods:
When calling from outside the U.S.:
If you would like to include an Auto ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader).
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
If you would like to include an Auto ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader).
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
To report a Cargo or Warehouse claim, use one of the following methods:
This optional coverage is available as part of a CNA Excess and Umbrella Liability Policy. It provides reimbursement to the Named Insured for “crisis management expenses” incurred as a result of the Named Insured’s response to a “crisis management event.”
If you have experienced a “crisis management event” which you believe could result in a claim, CNA must be notified as soon as practicable, or within 72 hours after such "crisis management event" if such “crisis management event” is likely to give rise to “bodily injury” or “property damage.” To the extent possible, notice should include:
- How, when and where the incident took place
- The names and addresses of any injured persons and witnesses
- The nature and location of any injury or damages arising out of the incident
Claims may be reported through any of the following channels:
Phone: 866-598-2528
Fax: 866-508-1978
Email: crisismanagement@cna.com
If you would like to include a General Liability ACORD Form, please complete the form and include it as part of your email or fax (requires Adobe Reader).
If you would like to include an General Liability ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader).
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
If you would like to include an General Liability ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader).
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
If you would like to include an General Liability ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader).
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
Federal law requires Defense Base Act (DBA) workers' compensation coverage for contractors and their employees while working abroad on U.S. government contracts. CNA has established dedicated phone and fax lines as well as a dedicated e-mail box to enable 24-hour contact capabilities.
Download a U.S. Department of Labor form below to facilitate DBA claims reporting.
U.S. Department of Labor form LS-202, Employer's First Report of Injury or Occupational Illness:
- LS-202 in Arabic
- LS-202 in English
- LS-202 in Farsi
- LS-202 in French
- LS-202 in Hindi
- LS-202 in Spanish
- LS-202 in Tagalog
- LS-202 in Urdu
U.S. Department of Labor form LS-1, Request for Examination and/or Treatment:
- LS-1 in Arabic
- LS-1 in English
- LS-1 in Farsi
- LS-1 in French
- LS-1 in Hindi
- LS-1 in Spanish
- LS-1 in Tagalog
- LS-1 in Urdu
To report claims on Defense Base Act policies, please contact CNA Global Claims as follows:
Individual Long-Term Care is a policy purchased through an individual agent or broker. Policies and claims are administered by CNA’s third-party administrator, illumifin.
Guide to Making a Claim
Is this the right time for you to file a Long-Term Care (LTC) claim? Consider the following questions:
- Are you meeting the benefit eligibility requirements as defined in your policy/plan/certificate? AND
- Do you have long term care services in place and want to claim benefits? OR
- Have you recently received long term care services and want to claim benefits? OR
Do you plan to receive long term care services within the next few weeks?
If you meet the criteria above, to file a claim, please log on to: https://ltcpolicyhub.com/cna/
By registering your policy on the Long- Term Care Member Center (administered by illumifin), you can initiate a claim or check status of an existing claim.
You can also contact the Long-Term Care Claims team by using one of the following methods:
BY PHONE: 800-262-1037
Monday - Friday, 8:00 a.m. – 5:00 p.m. Central Time
BY MAIL
General Correspondence (non-premium)
CNA Individual Long Term Care
P.O. Box 64912
St. Paul, MN 55164-0912
BY FAX: 952-983-5194
BY EMAIL: cnai@illumifin.com
When calling from within the U.S.:
Hospitals, Allied Health Facilities, Life Sciences, Aging Services, Physicians and Dentists
Along with the Loss Notice, please fax or email copies of the internal incident report, if one was completed, and a copy of your policy declarations page, if available.
Download the Loss Notice Form.
Including but not limited to nurses, nurse practitioners, physical therapists, occupational therapists, pharmacists and counselors.
Phone: 1-800-982-9491 Monday through Friday, from 8:00 a.m. to 6:00 p.m., ET
Via Overnight Mail:
Healthcare Provider Service Organization
159 E. County Line Road
Hatboro, PA 19040-1218
Please see contact information below:
Excess or Umbrella Claims
For excess or unbrella claims in which CNA is not the primary carrier:
EMAIL : HPExcess@cna.com
Questions About An Existing Claim Or Still Need Help?
Please contact 1-877-CNA-ASAP or 1-877-262-2727
CNA gives our policyholders an easy way to reach our trained Claims professionals to report a loss. Our goal is to provide you with personal, prompt and professional claims service, 24/7.
FOR WORLDPASS® AND PASSPORT®: 888-202-4966
FOR DEFENSE BASE ACT (DBA): 866-795-9988
BY EMAIL: globalclaim@cna.com
CNA gives our international policyholders an easy way to reach our trained Claims professionals to report a loss. Our goal is to provide you with personal, prompt and professional claims service, 24/7.
BY PHONE: 001-312-822-1395
BY EMAIL: globalclaim@cna.com
Follow the steps outlined below, regardless of the level of urgency or criticalness of the situation.
Step 1: In the event of a crisis that may be covered under the terms of your policy, please immediately call S-RM's Crisis Response Management Center, which is available 24 hours a day, seven days a week. You will speak to a security expert who will immediately begin the response process. Provide your policy number, if available, and a number where you can be reached.
Phone:
U.S. policyholders: 1-888-835-4318
International policyholders: +44-0-204-572-4317
Step 2: Report the Incident to CNA’s Claims Department. Once you have spoken with S-RM’s crisis response management center, your policy also requires that you provide both verbal and written notification to CNA.
For more information, please click on the information below.
Specialty Lines: Kidnap and Ransom Crisis Response
International Solutions: Kidnap and Ransom Crisis Response
Email:
WorldPass(r) and Passport(r) policies: globalclaim@cna.com
Specialty Lines policies: SpecialtyNewLoss@cna.com
If you would like to include an Auto ACORD Form, please complete the form and include it as part of your email, fax or online submission (requires Adobe Reader).
To report a First-Party Auto Glass Claim only, please call 855.889.6691 and have your policy information available. An overview of the Auto Glass Loss Reporting Process can be accessed here.
If you are using Internet Explorer 10 or less, online form functionality may be diminished. Please use a modern browser or call the number below to report your claim.
Need more Help?
call: (877) 574-0540
M - F , 8 am - 8 pm (Eastern)
HELPFUL RESOURCES
Find supporting information to help you manage risk, get back to business quickly during an incident, and more.
