Group Long Term Care Insurance is a policy purchased through an employer. Policies are administered by CNA’s third-party administrator, illumifin. Please contact us by using one of the methods listed below.
ON THE WEB
For Group policyholders (only for policies underwritten by Continental Casualty Company), you can view your policy, coverage and premium details, change your billing method and frequency, initiate a claim, view claim information, upload documents, download forms, set up alerts and notifications and more by registering your policy on the Long-Term Care Member Center (administered by illumifin) here:
https://Ltcpolicyhub.com/cna/
BY PHONE
General Questions on Your Policy
800-262-4580
Claim
BY MAIL
General Correspondence (non-premium)
CNA Group Long Term Care
P.O. Box 64887
St. Paul, MN 55164
Premium Payments
CNA Group Long Term Care
P.O. Box 74007629
Chicago, IL 60674
BY FAX
Policyholder Services (non-claim)
Claims
BY EMAIL
Policyholder Services (non-claim)
Claims
If you have questions regarding your long-term care insurance and have not been able to resolve them through one of the methods listed above, please contact us by email at ltcbusinessops@cna.com.
Please make sure your email includes the insured’s name, policy number, a brief description of the issue(s) and your contact information.
PLEASE NOTE: Do not use this email address to file a claim, submit claim documentation (e.g. medical records, invoices, etc.) or make a payment of your policy's premium. Neither claims nor premium payments will be accepted via email. To file a claim or submit claim documentation, please use the phone, general mailing or fax contact options listed above. To make premium payments, please use the premium payment mailing address listed above.