Individual Long Term Care is a policy purchased through an individual agent or broker. Policies are administered by CNA’s third-party administrator, illumifin. Please contact us by using one of the methods listed below:
ON THE WEB
For Individual policyholders (only for policies underwritten by Continental Casualty Company), you can view your policy, coverage and premium details, change your billing method and frequency, initiate a claim, view claim information, upload documents, download forms, set up alerts and notifications and more by registering your policy on the Long-Term Care Member Center (administered by illumifin) here:
BY PHONE
General Questions on Your Policy
Claims
BY MAIL
General Correspondence (non-premium)
CNA Individual Long Term Care
P.O. Box 64912
St. Paul, MN 55164-0912
Premium Payments
CNA Individual Long Term Care
P.O. Box 74007627
Chicago, IL 60674-7627
BY FAX
Policyholder Services (non-claim)
952-983-5193
Claims
952-983-5194
BY EMAIL