Hurricanes & Tropical Storms

Contact CNA's Claim Center

Report a New Claim

CNA’s Claim Catastrophe Operations Center is fully operational and ready to assist customers with claims related to hurricanes and tropical storms.

Voice: 877-CNA-ASAP (877-262-2727), Select Option 2
Fax: 800-953-7389
Email: lossreport@cnaasap.com

Need additional support once your claim is reported? Our Claims professionals are on hand to assist with policyholder needs.

Voice: 877-706-0671
Fax: 877-733-4254

Agent & Broker Toolkit

We’ve made it as easy as possible to communicate with your clients before, during and after major storm events. Use our prepared email and social media posts below to share valuable insights and best practices that can help your clients protect their people, property and operations.

Download toolkit

Before the Storm: Preparation and Response

A proactive approach is the strongest defense against potential storm damage and business interruption. Being prepared not only helps minimize impact -- it also enables a faster, more organized response when a storm hits. Use our hurricane and tropical storm preparation checklists to build an efficient action plan and stay ahead of the storm.

Hurricane Preparedness Checklist

Resilience Checklist for Approaching Hurricanes

After the Storm: Recovery Resources

We understand that recovering from a hurricane or tropical storm can be a long and challenging process. No matter where you are in your recovery journey, CNA is here to support you with claims guidance and timely advice to help you move forward. For location-specific recovery assistance, explore these federal and state agency resources.

Federal Emergency Management Resources

Get in touch with your local emergency office and share resources specific to your clients’ location.

Search Your Location | FEMA.gov

Emergency Management Agencies

Connect and engage with the emergency management agency for your state or territory and learn about mitigation efforts.

State emergency management agencies | USA.gov

Once local authorities confirm it’s safe to return to your business after a hurricane or tropical storm, we recommend taking the following steps:

Ensure safety first

Wait for official clearance before returning to regular business operations. Do not drink tap water until authorities confirm it's safe.

Document the damage

Report any downed power lines, flooded roads, damaged water mains and/or electrical equipment.

File insurance claims

Contact your insurance provider as soon as possible to file a claim and communicate the extent of damage.

Communicate with your network

Reach out to employees, customers and business partners to provide reassurance and a plan to resume business activities. Understand that they may also be dealing with their own losses.

As you return to normal business operations:

Conduct an on-site inspection for safety

Protect your employees and prevent future losses with a thorough inspection before employees return to work.

Take additional precautions

Ensure a qualified professional inspects electrical, water and HVAC systems. Be mindful where pipes may have leaked and replace all filters.

Inspect safety systems

Schedule an inspection of elevators and life safety systems to ensure functionality.

Policyholder Resources

It's vital to prepare for the potential impact a storm can have on your organization. Find our three-step approach to hurricane preparation and other valuable resources at CNA’s PrepWise Hurricane page.