Hurricanes & Tropical Storms

Every day you face critical issues that can disrupt your business, and natural hazards that can wreak havoc on your business. Tropical storms and hurricanes are among nature’s most powerful and destructive phenomena. They can produce violent winds, incredible waves, torrential rains and floods.

Preparing for natural disasters can help safeguard your physical assets, as well as reduce the probability of a serious interruption to business operations. Whether you are an employee or an employer, it is essential to take proactive steps in preparing for unpredictable natural disasters.

Contact CNA’s Claim Catastrophe Operations Center

Report a New Claim

CNA’s Claim Catastrophe Operations Center is fully operational and ready to assist customers with claims related to hurricanes and tropical storms.

• Voice: 877-CNA-ASAP (877-262-2727), Select Option 2
• Fax: 800-953-7389
• Email: lossreport@cnaasap.com

Contact Us

Once the losses have been reported, CNA's professional claim staff will be on hand in the Claim Catastrophe Operations Center to assist with policyholders' daily needs.

• Voice: 877-706-0671
• Fax: 877-733-4254

Small Business Support

Report a New Small Business Claim

Small Business claims can be reported by voice, fax, email or web.

• Voice: 833-FNOL-CNA (833-366-5262)
• Fax: 877-291-2019
• Email: ReportClaim@FNOLCNA.com

Recover After Hurricanes & Tropical Storms

Immediately following a hurricane or tropical storm and once local authorities have confirmed that it is safe to return to your business, we recommend the following:

• Report downed power lines, flooded roads, damaged water mains and/or electrical equipment.
• Do not drink tap water until authorities confirm that it is safe to do so.
• Communicate with your employees, customers and business partners to provide reassurance and plans for business to return to normal. Understand that they may also be dealing with their own losses.

As you return to normal business operations:

• Ensure that the site is inspected thoroughly before anyone returns to work — this will protect your employees and prevent future loss.
• Use qualified professionals and have electrical, water and HVAC systems inspected, take precautions in areas where pipes may have leaked, and verify that the atmosphere is safe, replacing filters as needed.
• Schedule an inspection of elevators and life safety systems to ensure they are functional.