Breaking the Mold: CNA Employees Showcase What It Means to Work in Insurance

February is Insurance Careers Month – a great time to reflect on the diverse paths and opportunities within the insurance industry. To provide insight on what it’s like to work in insurance, we sat down with two CNA employees, Tri Hoang, Technology Underwriter, and Jorge Bravo, Business Analysis Director, who exemplify the industry’s potential for growth, innovation and impact.

Getting Your Foot in the Door

The road to a career in insurance isn’t always linear, and the industry welcomes new employees from a wide range of backgrounds. Professionals from finance, technology and other fields often find that their expertise translates easily into insurance, opening doors to long and fulfilling careers. Insurance provides a place to grow and contribute meaningfully.

“After graduating, I was determined to find a job in a stable industry, preferably one that had a product with inelastic demand. I took on various roles – at a local managing general agent, in project management in construction and at an insurance brokerage – before landing at CNA where I found I really enjoy the carrier side.” – Tri Hoang

“Before joining CNA, I spent 10 years in fast food, with previous roles in construction and retail as well. When CNA offered me a spot in their claims training program, I saw it as a path to underwriting – my ultimate goal - and 14 years later, I’m proud to still be here.” – Jorge Bravo

Skills for the Modern Insurance Professional

The rapidly evolving insurance industry offers opportunities to apply sharp skills like adaptability, digital literacy and client empathy. Training, mentorship and professional development programs help insurance professionals grow, learn and tackle new challenges. 

“In today’s digital world, nothing beats the impact of a real, in-person connection when it comes to building rapport. At the same time, technical skills are more critical than ever as the industry continues to advance.”  – Tri Hoang

Making an Impact

Careers in insurance can be inspiring, innovative and rewarding. From analyzing risks to supporting communities after casualties, the work is both purposeful and varied.

"What makes insurance gratifying are the opportunities, the people and the impact we have along the way.”– Tri Hoang

I’ve had the chance to work on cool projects, travel, attend conventions and create programs that bring exceptional talent to CNA.” – Jorge Bravo

The Future of Insurance

As technology advances, climate risks evolve and client needs shift, the next decade promises dynamic growth and new challenges. The focus is on preparing today’s workforce – and the next generation – to navigate what’s ahead in the changing insurance landscape.

“Technology is becoming more integrated into daily operations and decision-making. CNA has done an excellent job of preparing us to leverage it as a tool across various roles.” – Tri Hoang

“Our industry is demanding quicker responses to market conditions. It’s exciting to see how the industry is embracing savvy technologies to tackle challenges.” – Jorge Bravo

Joining a Team

If you’re considering a career in insurance, it’s a field with abundant opportunities for advancement, impact and connection.

To learn more about working at CNA and explore current job openings, visit our Careers page.

“You’ve got to put in the effort, but it’s exciting work. There are so many fascinating stories, and you’ll be able to help clients navigate through them.” – Tri Hoang
 

“A career in insurance is more than just sitting behind a desk. The real highlights come from daily interactions and networking or volunteer events, where the people truly make this industry what it is.” – Jorge Bravo

Get to Know the Experts

Tri Hoang

Tri Hoang has been with CNA since 2022 and is based in California. He earned his bachelor’s in business administration from California State University, Long Beach. He is a proud co-leader of CNA’s Asian Professionals for Excellence (APEX) Employee Resource Group. Fun fact: Tri once took a year-long sabbatical to teach English in China and backpack through Southeast Asia.

Jorge Bravo

Jorge joined CNA in 2011 and now calls Orlando home. Originally from Peru, he has also lived in New York and Denver. He holds degrees from CUNY Hostos Community College and Regis University. Outside of work, Jorge enjoys spending time with his wife and four children.

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