Earthquake Resource Center

Contact CNA's Claim Center

Report a New Claim

 

CNA’s Claim Catastrophe Operations Center is fully operational and ready to assist customers with claims related to earthquakes.

 

Voice: 877-CNA-ASAP (877-262-2727), Select Option 2
Fax: 800-953-7389
Email: lossreport@cnaasap.com

 

Need additional support once your claim is reported? Our Claims professionals are on hand to assist with policyholder needs.


Voice: 877-706-0671
Fax: 877-733-4254

CNA's Earthquake Resource Center

 

Download the Earthquake Toolkit

 

Earthquakes are one of the few natural hazards that can strike with little to no warning, yet they pose some of the greatest risks for widespread physical damage and operational disruption. When it comes to your business, earthquake preparedness is key to protecting people, property and operations.

 

CNA’s Earthquake Resource Center is your hub for insight, practical tools and resources on how to prepare your business for an earthquake.

 

For Agents & Brokers

 

Support your clients before, during and after an earthquake with ready-to-use guidance and communication tools including:

 

  • Client-ready preparedness and response guidance
  • Communication templates for pre- and post-earthquake outreach
  • Shareable resources to reinforce risk mitigation

 

Download the Earthquake Toolkit

 

Expert Insight

 

"The challenge with earthquake risk is not only the hazard itself, but also the long quiet period between events. That quiet can create false confidence. Effective preparedness means leaders keep earthquake readiness active before the next event, with clear priorities for life safety, loss reduction and rapid recovery."


-  Ali Soltani, PhD, PE Risk Control Consulting Director, Global Natural Hazards Strategy

 

For Business & Property Owners

Because earthquakes can occur without warning across a wide range of seismic zones, organizations should ensure employees are trained on site-specific emergency procedures and are able to execute them quickly to protect human safety, limit physical damage and reduce earthquake-related business interruption.

 

Emergency Procedures


Business owners should build the following procedures, review annually with staff and clearly post them in each building or facility:

 

  • Emergency communication procedure
  • Emergency routes and exits out of all facilities
  • Meeting locations outside of facilities
  • Plans to protect customers or clients, if applicable

 

Property Protection Tips


Commercial earthquake preparedness tips include practical steps for business owners to take to feel confident their team will be able to recover quickly. Those include:

 

  • Researching, understanding and assessing your area’s earthquake history and risks
  • Regularly securing equipment where applicable
  • Maintaining emergency supplies
  • Documenting critical business information

Earthquakes can cause massive damage in a matter of seconds. At the first sign of shaking, time is of the essence to protect your people and property.

 

Safety Steps During an Earthquake

 

  • Follow emergency exit procedures
  • Seek appropriate shelter
  • Avoid potential hazards
  • Monitor emergency communications
  • Account for personnel after the shaking stops
  • Stay clear of buildings until local authorities confirm it is safe to enter

After an earthquake strikes, it is important to follow directions from local authorities. When it is safe to do so, use the resources below to begin the recovery process.

 

Tips for Immediately After an Earthquake

 

  • Account for all staff and customers who were present before the earthquake began
  • Check for injuries
  • Contact emergency services for injuries and damage
  • Contact utility providers as needed
  • Document facility damage when safe to do so
  • Prepare for aftershocks

RISK CONTROL RESOURCES

Use CNA's Risk Control resources to help with your business recovery after an earthquake:

 

GOVERNMENT RESOURCES

Stay connected with real-time updates, emergency monitoring and environmental data from verified government and industry agencies: