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CNA Disclaimer  



California Consumer Privacy Act Policy

 

 

Notice about Collection and Processing of Personal Information of California Residents

Effective 1/1/2020
Updated 7/1/2020

 

This Policy explains your rights concerning the Personal Information that CNA collects from and about you.  This Policy is adopted in compliance with the California Consumer Privacy Act of 2018 (“CCPA”) and applies to California residents (“consumers” or “you”).  Additional information regarding CNA’s privacy practices can be found at CNA.com.

 

Information We Collect

Personal Information is information that identifies, relates to, describes, or is reasonably capable of being associated with you; or could be reasonably linked, directly or indirectly, to you or your household.

 

Personal Information may include, but is not limited to: your name, alias, postal address, phone number, email address, employment information, educational history, credit history, social security number, driver's license number, credit or debit card number, bank account number, policy or claim information (including medical or health information you may provide), and criminal history information. The type of Personal Information collected varies by the product or service provided.  Personal Information does not include publicly available information that is lawfully made available from federal, state, or local government records.  

 

CNA may collect Personal Information from you, your agents, employers, insureds, medical providers, legal counsel, and other individuals or service providers that may be necessary to service your insurance needs, investigate and process claims, administer your account, prevent fraud, for employment purposes, or as otherwise required or permitted by federal or state law.

 

Sharing Personal Information

CNA may share your Personal Information within the CNA family of companies.  CNA may also share your Personal Information with third parties engaged to assist with the management and service of CNA's business, the provision of insurance services, or as otherwise allowed or required by law.

 

The third parties may include, but are not limited to: agents or brokers, claim service providers, employment application service providers, other insurance companies, regulators, administrators, and entities that provide services, such as website hosting, payment processing, information technology, and the provision of related technical infrastructure.

 

CNA may also share your Personal Information with a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of CNA’s business, assets, or stock. 

 

Your Right to “Opt-Out” of CNA Selling your Personal Information

The CCPA grants you the right to opt out of the sale of your Personal Information where it is being sold.  CNA does not sell Personal Information.

 

Your Right to Request that CNA Disclose What Personal Information it has Collected:

You have the right to request that CNA disclose to you:

  • The categories of Personal Information CNA has collected about you.
  • The categories of sources from which your Personal Information is collected.
  • The business or commercial purpose for collecting or selling the Personal Information.
  • The categories of third parties with whom CNA shares Personal Information.
  • The specific pieces of Personal Information CNA has collected about you.
  • Whether or not your Personal Information has been sold. 


Any disclosure we provide will cover Personal Information that CNA has collected from and about you in the 12- month period immediately preceding the date we receive your request. We will attempt to provide a response to your request within 45 days.  We will notify you if we need additional time to respond to your request (up to an additional 45 days).

 

How to Submit Your Request to Access Your Personal Information

If you wish to exercise your right to access your Personal Information, you may submit a data access request. We will only be able to process your data access request once we have positively verified your identity or authority to make the request.  

 

If you, or an authorized agent, want to exercise the right to know the Personal Information that CNA has collected about you, please contact CNA’s Privacy Office:

 

Email:                        CNAPrivacyOffice@cna.com, or

Call, toll free:            877-246-2902.

 

CNA is obligated to verify that a right to know request is valid under CCPA. In order to fulfill our obligation to you:

  • We may ask for additional information necessary to verify your identity to make your request.
  • We may ask for proof that an agent is authorized to act on your behalf, if an agent is making the request.
  • You may also be required to complete a Personal Information Request Form prior to us taking any action with your Personal Information.

 

Your Right to Request that CNA Delete your Personal Information

You have the right to request that CNA delete Personal Information that CNA has collected from and about you. CNA will evaluate your request upon receipt and process your request subject to exceptions as outlined by law.

 

If you, or an authorized agent, want to exercise your right to request that CNA delete Personal Information that we have collected about you, please contact CNA’s Privacy Office:

 

Email:                        CNAPrivacyOffice@cna.com, or

Call, toll-free:             877-246-2902.

 

CNA is obligated to verify that a right to deletion request is valid under CCPA. In order to fulfill our obligation to you:

  • We may ask for additional information necessary to verify your identity to make your request.
  • We may ask for proof that an agent is authorized to act on your behalf, if an agent is making the request.
  • You may also be required to complete a Personal Information Request Form prior to us taking any action with your Personal Information.

 

Non-Discrimination Disclaimer

CNA will not discriminate against a consumer because the consumer exercised any of the rights granted by the CCPA. 

 

Changes to this Policy

CNA reserves the right to amend this Policy at our discretion and at any time.

 

Contact Information

If you have any questions or comments about this Policy please contact us at CNAPrivacyOffice@cna.com.