CHICAGO, October 19, 2015 — CNA today released its first hospital claim report, expanding its acclaimed series of claim reports for the healthcare market. Hospital Professional Liability Claim Report 2015: Stepping Up to Greater Quality and Patient Safety uses CNA claim data to provide recommendations that hospitals can use to help enhance patient safety and minimize liability. The claim report examines professional liability claims that closed over the 10-year period from January 1, 2005, through December 31, 2014.
“While other hospital claim studies exist, CNA’s is different as it offers actionable recommendations, which can help a hospital become a high-reliability organization, rather than just trend analysis,” said Joyce Benton, assistant vice president, Risk Control, CNA. “By understanding and recognizing the events most commonly associated with professional liability claims, providers and hospital leadership teams will be able to implement more effective preventative measures.”
According to the report, a consistent focus on good patient care fundamentals, such as staff training, is key to patient safety and the delivery of high-quality care. These recommendations relate to challenges found in a wide range of clinical areas and services.
In addition to recommendations, the report offers claim scenarios to illustrate several allegations associated with significant indemnity payments, as well as a self-assessment tool to help hospitals evaluate liability exposures.
“The healthcare industry is undergoing a dramatic transformation, as incentives shift and transparency increases,” said Ron Stegeman, vice president, Healthcare, CNA. “Paying attention to the details means that patient services are more likely to reflect processes that are foundational to high quality and safe patient care.”
“CNA is committed to supporting our partners, colleagues and customers in the vital task of eliminating preventable patient harm and minimizing exposure to litigation and loss. We are proud to make this report available to the industry so that it can be utilized in the pursuit of providing superior patient care in every facility,” Benton added.
The Hospital Professional Liability Claim Report 2015 is a publication of CNA’s Healthcare and Risk Control divisions. For more information, please contact Brandon Davis at 312-822-5167 or Brandon.Davis@cna.com. Learn more about the highlights of the report or download the full study at www.cna.com/healthcare.
Serving businesses and professionals since 1897, CNA is the eighth largest commercial insurance writer and the 13th largest property and casualty company in the United States. CNA’s insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages. CNA's services include risk management, information services, underwriting, risk control and claims administration. All products and services may not be available in all provinces and may be subject to change without notice. For more information, please visit CNA at www.cnacanada.ca. "CNA" is a service mark registered by CNA Financial Corporation with the United States Patent and Trademark Office. Certain CNA Financial Corporation subsidiaries use the "CNA" service mark in connection with insurance underwriting and claims activities.
Follow CNA (NYSE: CNA) on: Facebook | Twitter | LinkedIn | YouTube
Brandon Davis, 312-822-5167
Sarah Pang, 312-822-6394