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CNA National Appoints New SVP of Customer Service

CNA National is pleased to announce effective May 8, Trace Thaxton was appointed senior vice president of the customer service center, a key leadership role within the company.

Scottsdale, AZ, May 22, 2017 — CNA National is pleased to announce effective May 8, Trace Thaxton was appointed senior vice president of the customer service center, a key leadership role within the company.

Thaxton joins CNAN from AGIA Affinity, where he served as the head of customer care and relations for the Scottsdale division. He was responsible for all service center operations including claims, customer service, policy issuance, document processing, underwriting, quality assurance, training and continuous improvement. Prior to this, Thaxton held several positions of increasing responsibility in claims, finance and service center operations at Nationwide Insurance.

“We are confident that Trace’s approach and accomplishments make him distinctly qualified to lead this critical area for CNA National,” says Johann D’Costa, chief operating officer. “Our company is well known for delivering superior service to our agents, dealers and customers. Trace will play an important role in ensuring that we continue to set the bar for our industry.”

In this new role, Thaxton will be responsible for overseeing the company’s claims, operations and reinsurance departments with a focus on maintaining customer service excellence and operational effectiveness.

“I’ve defined my career by creating and sustaining supportive, productive and collaborative environments where service center staff members are positioned for success and enabled to thrive,” says Thaxton. “I’m looking forward to leveraging my experience to help unite CNA National’s culture with its future strategies.”

Thaxton holds a bachelor’s degree in Business Administration with a focus on finance from Marshall University, as well as the Chartered Property and Casualty Underwriter professional designation. He served for 11 years part time in the Air National Guard and was on the Board of Directors for SAMMinistries, which provides shelter and care to the homeless.

About CNA National Warranty
Founded in 1982 and headquartered in Scottsdale, Arizona, CNA National is recognized as a leader in the vehicle service contract industry. The company offers a choice of reinsurance structures (both CFC and NCFC) as well as GAP coverage and tire-and-wheel protection. CNAN was the first service contract company recognized for "Highest Overall Dealer Satisfaction" by J.D. Power and Associates* and has been named "Best Provider" in Auto Dealer Monthly's Dealers' Choice Awards for ten consecutive years (2005-2010, 2012-2014 for service contracts and 2011-2013 for reinsurance). CNAN's service contract program has had the exclusive endorsement of the American International Automobile Dealers Association (AIADA) since 1995. It is a wholly owned subsidiary of CNA, one of the nation's oldest and largest insurers with over $55 billion in assets. Learn more at CNANational.com.

* J.D. Power and Associates 2003 Dealer Service Contract Satisfaction StudySM based on 5,053 dealer evaluations, www.jdpower.com

Contact:
Julie Fosgate, 480-941-1626 x770
Julie.Fosgate@CNANational.com

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