CHICAGO, November 9, 2007 --- This month, CNA insurance companies celebrates the 40th anniversary of PACER, its national agency advisory council. Founded in 1967 in what was then CNA's Eastern region, PACER - the Professional Agents Council of the Eastern Region - serves as the foundation for the global insurer's agency/company relationship in which agents' concerns are heard and addressed. Today, PACER serves as a blueprint for agency councils across the industry.
The cornerstone of PACER's success is open, two-way communication; and, for four decades, CNA agents and producers have shared their perspective on the insurance marketplace as well as the challenges clients and policyholders face. In turn, this candid insight enables CNA to provide products and services that meet the needs of its agents and insureds.
“The give-and-take between CNA and PACER is a balancing act that proves that when both sides are willing to work through difficulties -- especially during a difficult market - win-win solutions can be found,” said Jim Lewis, president and chief executive officer, CNA Property & Casualty Operations.
PACER's structure is also key to the organization's success. Aligned with CNA's businesses and Field operations, PACER is structured to enable agents to serve local territories and bring grassroots issues to the branch level. If necessary, an issue or problem is escalated to the Field or, ultimately, national PACER panel, for resolution.
All panels meet twice annually to review information shared by PACER and non-PACER agents. In addition, PACER consists of four standing committees: Standard Lines, Specialty Lines, Small Business and Diverse Markets. This structure enables PACER agents to escalate through the council's ranks and assume positions of increasing responsibility. To ensure that PACER members are informed about council activities, communications are shared across the country.
“I made a commitment to partner with CNA and PACER early in my career… and it is the best agency council I've ever served on,” said Tony Crissie of Crissie Insurance Group in Des Plaines, Illinois. “Not only does PACER foster communication between CNA and its agents, it also gives agents the opportunity to engage each other and talk about mutual business goals.”
During PACER's 40-year tenure, more than 3,000 agents have made significant time commitments toward the council's growth and progress. Today, CNA has 300 active PACER agents who - facing the challenges of a soft market - are committed to weathering the storm and maintaining their focus on mutual success.
“PACER is very much a part of CNA's history and we are committed to everything it stands for,” Lewis continued. “No other company has quite the relationship with its agents that we have. We are indebted to all the agents who have given their time over the years and look forward to working with PACER agents to further strengthen this existing bond.”
For more information on PACER or to become a CNA agent, visit www.cna.com or call 800-CNA-6241.
CNA is the country’s seventh largest commercial insurance writer and the 13th largest property and casualty company. CNA’s insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages. CNA services include risk management, information services, underwriting, risk control and claims administration. For more information, please visit CNA at www.cna.com. CNA is a registered service mark, trade name and domain name of CNA Financial Corporation.
Katrina W. Parker, 312-822-5167
Sarah J. Pang, 312-822-6394
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