If you have a breach and other’s sensitive information may be at risk, you may need the services of outside firms that specialize in responding to privacy breaches. CNA maintains a bench of outside firms to assist with:
- Notification of affected individuals – This includes ensuring that notices are sent quickly and in compliance with any state breach notification law that may apply in your situation.
- Call Center Support – The scale of some breaches may warrant establishment of a call center to allow affected individuals to receive guidance on protecting themselves. Depending upon the nature of a breach, call center support can be as simple as advising you on how to set up and operate your own call center, script call responses, or how to escalate calls that require special handling. In some cases, you may need to outsource call center operations. In either case, CNA NetProtect® can help.
- Credit Monitoring – In some cases, individuals affected by a breach may request that you provide credit monitoring on their behalf. Many state breach notification laws in fact require you to offer such services. If you need to arrange credit monitoring, CNA NetProtect® can help you make such arrangements.
- Press Relations Management – Any breach can result in adverse publicity for your business. So it’s important that your company has control and responds effectively when communicating with the press. CNA NetProtect® can help you draft press releases and provide guidance on how to respond to press inquiries surrounding a breach event. In some cases, we can even arrange for a 3rd party to act as your spokesperson when managing press relations.
- Regulatory Relationship Management - Many regulators, including the FTC, are becoming increasingly aggressive in enforcing privacy law. A miss-step in communicating with regulators following a breach can have disastrous repercussions. Depending upon the nature of breach, we can help you navigate the regulatory landscape to help maintain continued favorable relationships with your regulators. Depending upon the specific circumstances of a breach, this can be as simple as providing guidance on how to communicate with regulators, or as involved as engaging a law firm to intercede on your behalf in managing regulatory relationships.
- Managing relationships with other key stakeholders – In addition to the above, you may need to reach out to your vendors, suppliers, or other business associates who may be affected by a breach. CNA NetProtect® can help you manage those relationships as well.