Frequently Asked Questions
Question: What happens if I forgot my password?
Answer: If you have forgotten your password, click on “Forgot Your Password”. Enter your username and email address. Your password will be emailed to you.
Question: I don’t have a resume. Is one required?
Answer: Yes. If you do not have an electronic resume, click on the Resume Builder and the system will walk you through the steps to create your resume.
Question: I don’t have an email address. Is one required?
Answer: An email address is required to apply online. If you do not have an email address, there are several providers available that offer free email accounts i.e. http://www.hotmail.com, http://www.yahoo.com, http://www.google.com. Please note that CNA Insurance has no association with your chosen email provider.
Question: How can I enter my updated resume on the system?
Answer: You can upload your most updated resume by simply clicking on the radio button next to “I want to upload my resume” under the Resume Upload tab.
Question: My telephone number and address has changed. How can I update this information?
Answer: You may update your profile at any time by logging and clicking on the Account Options link. It will then allow you to update your personal information.
Question: What happens if a job comes available and I think my background is a match?
Answer: We encourage you to check the website frequently, as new jobs are posted daily. If you find a position you are interested in, the next step would be to apply to that job. In addition, as new positions become available, you may be included in searches conducted by Human Resources as they search for applicants who meet the skills, competencies and qualifications for new open positions.
Question: Should I complete a new profile for each additional job if I want to apply?
Answer: There is no need to complete an additional profile. Our system allows you to use your one profile to apply for multiple jobs by logging in to your account. However, you will need to answer the preliminary questions for all positions.
Question: What is a “Job Cart”?
Answer: In internet terms it is the same as a shopping cart. If you see a job you are interested in, you are able to save that job by clicking on “Add to Job Cart.” Then, you may click on Job Cart to display all the jobs you’ve selected. You will have the option to remove any jobs from the cart by clicking the delete button. You can apply for all the jobs in your cart by selecting the box to the left of the job title and then clicking the “apply” button.
Question: Who should I contact regarding the status of my submission?
Answer: Once you apply for a job, you will receive an automatic email response to confirm that we have been notified of your interest. If it is determined that you are a candidate, Human Resources will contact you by phone or email to discuss your skills in detail or to schedule an interview.
Question: I received an email that I have an assessment to take? Do I need to do that to be considered for the job I applied to?
Answer: The application process is not complete for internal or external applicants until they complete their assessments. Assessments are required for each job applied to.
Question: How can I become a CNA Agent?
Answer: In order to find information about how to become a CNA Agent, . You will need to contact local CNA Branch. Your local CNA Branch Office will be able to assist you with next steps on how to become a CNA Agent.
Question: How do I apply online?
Answer : To apply online, please follow the instructions below:
Step 1: Go to Careers , then click on the Apply Now link, which will take you to the Job Search page.
Step 2: Once you find the job you are interested in, click on the job and "Apply Online".
Step 3: Create a profile, if you don't already have one. Submit your resume online.
For all additional questions email email@example.com.