Job Profile
Professional-level opportunities are available for individuals experienced in customer service, billing and collections, general insurance operations, and business process re-engineering.
Area Responsibilities
CNA employees take the term “customer service” very seriously. Our service-oriented culture strives to satisfy customers with every interaction, whether it's delivering a renewal policy well in advance of the effective date with 100% accuracy, resolving a customer inquiry during the customer's first contact with us, or working with one of our own underwriters or sales specialists to meet a customer commitment. Worldwide Operations provides support in all of these areas through the following activities and departments:
- Manages centralized policy processing operations through disciplined operations management
- Manages billing and collections functions to maximize cash flow
- Provides project support to the business for the purposes of creating operational flexibility
Commercial Lines Insurance Processing Operations:
- Performs new business quote processing for Middle Market
- Performs Middle Market renewal processing for branch operations
- Performs change requests for Small Business and Middle Market lines
- Responsible for new account setup for Small Business and Middle Market lines
Risk Management and Specialty Processing
- Provides overall processing of Risk Management and Specialty products
Small Business Service Center
- Licensed call center staff that services the insured on behalf of the agent
- Quotes and sells new coverages or additional lines of business
- Provides coverage counseling, policy change requests and certificates of insurance
Call Center
- Handles all aspects of insured client service, including phone, e-mail, and chat inquiries; systems navigation and help requests; and billing questions
Billing and Collections
- Executes and defines billing and collection rules and methods
- Responsible for accurate cash application, legal collections, regulatory compliance and ledger reconciliation
Premium Audit
- Determines the actual insurance exposures for an insured’s coverage, based on an examination of the insured’s operations, records and books of account
Insurance Center Operations
Business Solutions Technology- Provides application development and data support
Business Solutions Quality & Training- Provides quality reviews of policy and endorsement processing
- Facilitates training for the processing community
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Departmental Details
| ABOUT YOU | - Customer focused
- Results driven
- Value teamwork, diversity, integrity, ethics and professionalism
- Enjoy a fast-paced transactional environment
- A strategic thinker
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